Frequently Asked Questions

Everything you need to know about furnishing your home with Hauser Stores.

What is the standard delivery timeframe for furniture?

Most in-stock items are delivered within 7-14 business days. For larger furniture pieces, our white-glove delivery team will contact you to schedule a specific arrival window.

Do you offer international shipping?

Currently, Hauser Stores ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track the status of my order?

Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your status by logging into your Hauser Stores account.

Are your wood products sustainably sourced?

Yes, we prioritize environmental responsibility. Over 80% of our wooden furniture collections are crafted from FSC-certified timber and reclaimed materials.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.